Currently, all of our orders are done through the internet, and we accept Discover, Visa or MasterCard credit or debit cards.

We accept returns up to 30 days after delivery for a full refund with the following provisions:

-Items must not be damaged in any way.
-Refund is credited when we receive the items.
-Refund is amount less shipping charges.
-Retreats & Seminars do not qualify for refunds under this policy.
-We only accept items that have not been opened and are in "new" condition.

Please include your name and order ID#.

The return address is:

Ransomed Heart Order Return
3646 California Road
Orchard Park, NY 14127

E-mail us at orderhelp@ransomedheart.com.
Please include your name, order ID#, and a brief description of the problem.

We are glad to offer quantity discounts to people leading group studies or who are giving away resources as gifts in bulk numbers. Please send your detailed request to customerservice@ransomedheart.com.

We are glad to offer wholesale pricing to retailers. Please send your detailed request to customerservice@ransomedheart.com.

Click here to see our list of translations.

If the translation you were hoping to find is not listed, and you are interested in helping to get it translated, please contact Thomas Nelson, to obtain foreign rights to the book(s).

All Ransomed Heart orders are shipped via UPS. Our shipping options are as follows:

US Shipping
UPS Next Day Air (Deadline is 1:00 PM ET on normal business days).
UPS 2nd Day Air
UPS 3 Day Select
UPS Ground (Normal shipping time is 5-8 business days)

International Shipping
UPS Standard to Canada
UPS Worldwide Express
UPS Worldwide Express Plus
UPS Worldwide Expedited
UPS Express Saver

We are accepting international orders. International options are seen at checkout.

You may be subject to import duties and taxes, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. Additionally, when ordering from Ransomed Heart Ministries, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.

We are unable to deliver to PO Boxes - your order requires a physical address.