Customer Service

Currently, all of our orders are done through the internet, and we accept Visa or MasterCard credit or debit cards.
 

Returns/Refunds  (return to top)

We accept returns up to 30 days after delivery for a full refund with the following provisions:

-Items must not be damaged in any way.
-Refund is credited when we receive the items.
-Refund is amount less shipping charges.
-Retreats & Seminars do not qualify for refunds under this policy.
-We only accept items that have not been opened.

Please include your name and order ID#.

The return address is:

Ransomed Heart Order Return
4965 N. 30th Street
Colorado Springs CO 80919

Missing or Damaged Item(s) (return to top)

E-mail us at orderhelp@ransomedheart.com.
Please include your name, order ID#, and a brief description of the problem.

Bulk Discounts (return to top)

We offer bulk/case discounts on all of our book and workbooks for purchases of 24 or more. Contact us at orderhelp@ransomedheart.com for assistance.

Book Translations (return to top)

Click here to see our list of translations.

Shipping

To find your tracking information, sign in here, find your order, and click the "Track" button.

Delivery Time (return to top)

We ship Ground. Normal U.S. shipping time is 3-5 business days upon receiving your order. At this time we are unable to ship Overnight or 2nd Day.  All international orders can expect 7-10 business days for delivery.

Rates (return to top)

We ship Ground, and the rate is based on weight and zip code. During the checkout process, you will have the option to "Check Shipping Rates".

International (return to top)

We are accepting international orders. International options are presented upon checkout.

P.O. Boxes (return to top)

We are unable to deliver to PO Boxes, therefore, your order requires a physical address.
 

Other questions or problems with your order?
E-mail us at orderhelp@ransomedheart.com.
Please include your name and order ID#.